Refund & Return Policy
Last updated: June 2025
✅ 7-Day Easy Return Policy
We want you to love your Kaumudi saree. If you're not completely satisfied, you may return most items within 7 days of delivery for an exchange or refund.
Eligible Returns
We accept returns for the following reasons: • Product received is damaged or defective • Product received is different from what was ordered • Product has a manufacturing defect (colour bleeding, loose thread, torn fabric) Items must be returned in their original condition — unwashed, unworn, with tags intact, and in original packaging.
Non-Returnable Items
The following cannot be returned: • Items that have been used, washed, or altered • Sale or clearance items (marked "Final Sale") • Custom or personalised orders • Blouse pieces that have been cut or stitched
How to Initiate a Return
To start a return: 1. Email us at g91652251@gmail.com within 7 days of delivery 2. Include your Order ID, reason for return, and photos of the product 3. Our team will verify and respond within 24–48 business hours 4. Once approved, we will arrange a pickup or ask you to ship the item back
Refund Process
Once we receive and inspect the returned item: • Online payment orders — refund credited to original payment method within 5–7 business days • COD orders — refund via bank transfer / UPI within 5–7 business days You will receive a confirmation email once the refund is processed.
Exchange Policy
If you'd like to exchange for a different size or colour, we'll arrange a replacement subject to availability. Exchanges are free on defective or incorrectly shipped products.
Cancellation Policy
Orders can be cancelled within 12 hours of placement by contacting us on WhatsApp or email. Once an order has been dispatched, it cannot be cancelled — you may return it after delivery under the return policy above.
Contact Us
For return or refund queries: g91652251@gmail.com | WhatsApp +91 89594 65264